Refund policy

Dear valued customer,

Thank you for choosing Shani Aisha. We understand that sometimes situations arise where you may need assistance with your order. We are here to help and provide the best possible customer service experience.

Returns: Once your order has entered the production process, we are unable to accept returns or exchanges. Each item in our store is custom-made just for you, and this personalized approach means we cannot restock or resell returned items. We kindly ask you to double-check your order before confirming your purchase, including sizing, colors, and design choices.

Refunds: We take great care in ensuring the quality of our products. If your item arrives damaged, defective, or if there has been an error on our part, please contact us within [number of days, e.g., 7 days] of receiving your order. We will gladly assist you with a refund or replacement for the affected items. To initiate the refund process, please provide clear photos of the damaged or incorrect items, along with your order number, to our customer support team at [your customer support email].

Cancelations: We understand that circumstances can change. If you need to cancel your order, please reach out to us as soon as possible. If production has not yet started on your items, we can process a full refund for your order. However, once production begins, we are unable to cancel orders.

Contact Us: If you have any questions or concerns about your order, our products, or our policies, please do not hesitate to contact us. Our dedicated customer support team is here to assist you. You can reach us at threesugarscreative.com and expect a response within24-48 hours.

We appreciate your understanding and cooperation. Your satisfaction is our top priority, and we are committed to making your shopping experience with us a positive one.

Warm regards,